Overview

Asset visibility is a key feature in Engage. The goal of this project was to create a configuration to allow customers to create, view, update, and delete custom Asset Templates. As a result, users would see only the most relevant details for any given asset.

Role

My role centered around interaction design, evaluating PM’s concepts to identify key elements and leveraging existing library components to inform the most efficient way to move forward.

Outcome

Within three months of launch, Engage garnered enough interest and value to land its first customer—a huge milestone given ServiceMax’s historically long sales cycles.

The Problem

Not all assets are created equal

In light of wanting to create a better out-of-the-box experience, we started with a product screen that would be the same for every asset. In working with customers during our beta program, we learned that while some attributes (e.g., serial number) may be important to see for every asset, there were other details that could be relevant to some assets but ultimately not all.